3 Top HR Trends for 2020

We know that the workforce of the future will be different. We’re already experiencing dramatic changes in the composition of workers. Baby boomers are retiring in record numbers, and beyond millennials, we’re seeing generation z enter the workforce. As we move towards the majority of workers being digital natives, these tech savvy employees have different … Continued

Customer Centric Leadership

Putting the customer first is easier said than done. Customer centric leadership is a wonderful concept, but does it work in practice? The answer is yes, assuming you adopt the process across the entire organization and execute well. According to recent Gallup research, when you are able to build emotional bonds with customers, you can … Continued

Are CEOs Unfit for Future Demands

According to a new report by Korn Ferry, The Self Disruptive Leader, the investment community is bearish on today’s leadership. Two thirds believe that private sector CEOs are “unfit” for future demands. The number is even higher in the United States, at 70%.   According to Dennis Baltzley, Korn Ferry’s global solution leader for leadership … Continued

Top 6 Customer Experience Blogs

Focusing on Customer Experience (CX) has become a key growth driver for companies. If you’re not familiar with the term, it refers to a consumer’s view of their interactions with your company. From the first time they see you in a Google search to their calls or emails to support. Viewing their experiences in a … Continued

CMO Insights 2019

It comes as no surprise that CMOs are concerned with growth. Two-thirds of those surveyed in Deloitte’s Spring 2019 CMO Survey ranked it as their number one challenge, with more than a third ranking it as their top challenge. Interestingly, concern with growth was consistent across the board, regardless of size, industry, or sector. Below … Continued

The Other CEO – Chief Engagement Officer

What’s in a name? That which we call a rose by any other name would smell as sweet. Shakespeare’s line from Romeo and Juliet rings true today in the C-suite. As new titles are created, responsibilities continue to be the same. One of those titles is often referred to as the other CEO – Chief … Continued

CEO Transitions

Every year, Spencer Stuart monitors S&P 500 companies for CEO transitions. Over the past six years the number of CEO transitions has been consistently in the 50’s. The last dip in the numbers was in 2012 in which 37 CEOs transitioned. Last year the number of transitions was down from 59 to 55. Where the … Continued

Future of the CMO

Of all the roles under pressure in the C-suite, the CMO might be the most scrutinized executive level position. CMOs on average have the shortest tenure of any C-suite role, and Coca-Cola, famous for its marketing campaigns for nearly a century, has eliminated the position. So what does the Future of the CMO role look … Continued

Changing Expectations for CFOs

The role of the CFO is evolving and everyone is taking notice. In the last few months, McKinsey, Harvard Business Review, Deloitte, and Accenture have all published articles on the changing expectations for CFOs. With advancements in technology like blockchain, machine learning, and big data, CFOs understand they need to change in order to deliver … Continued

Human Capital Management Insights For CEOs

A couple of recent posts on the McKinsey website caught our attention. If you’ve read our blog, you know we’ve written about the importance of culture, millennials, and the changing nature of leadership. So when we listened to these interviews, we found them interesting and enjoyed the human capital management insights for CEOs they provided. … Continued